Amman, May 2nd , 2026: Reinforcing its leadership in driving digital transformation and advancing the telecommunications infrastructure in the Kingdom, and further cementing its position as a pioneer in innovation and future technologies, Zain Jordan has been awarded the “Best Consumer App in the Middle East” for its flagship mobile application, Zain Jo, at the Merit Awards for Telecom & Wireless 2026.
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Zain Jordan stated that this achievement reflects its ongoing commitment to investing in innovation and adopting the latest technologies, driven by its vision to remain at the forefront of digital advancement. Zain continues to develop solutions that place user experience at the center, keeping pace with evolving customer expectations in a rapidly changing digital landscape. This recognition also underscores Zain’s dedication to building an integrated digital ecosystem that enhances customers’ digital lifestyles and strengthens its market leadership by delivering services through a unified platform that is easy to use, fast, and comprehensive.
This milestone marks the culmination of Zain Jordan’s continuous journey in innovation and digital transformation, as one of the first companies to place digital experience at the core of its strategy. Through smart, forward-looking solutions, Zain has been reshaping telecom and internet services by offering a seamless, all-in-one experience, supported by advanced and sustainable digital services that meet present needs while anticipating future demands.
Zain continues to enhance its application in line with its commitment to delivering a more efficient and seamless digital experience. “Happy Box 2025” campaign represented a significant leap in user engagement by integrating gamification elements, enabling smoother completion of daily transactions within a unified, interactive experience. This initiative contributed to a more than 30% increase in user engagement, alongside a notable rise in overall app usage.
These efforts have directly translated into stronger digital channel performance, with bill payments and top-ups via the app increasing by over 50%, reflecting the success of Zain’s strategy in driving digital adoption and delivering tangible value to its users.
Zain Jo app enables customers to manage their accounts, recharge, pay bills, and shop using Zain’s e-shop, including purchasing and digitally activating lines through eKYC services. It also offers instant technical support, the ability to transfer data and minutes to other Zain subscribers, and full visibility and control over subscriptions and lines anytime, anywhere.
